Here you will find the most frequently asked questions and the answers you need for your booking with TUI amello.
How do I receive my travel documents?
How can I cancel my booking?
How secure is the data I provide when booking online?
How to pay?
Travelling and health
Do I need a customer account to make a booking?
If I am a minor, can I still create a customer account?
I have not yet received confirmation of my registration. What can I do?
I have forgotten my password, what can I do?
How do I change my password?
In which user account can I still log in with my personal registration data within TUI?
How can I delete my customer account?
How do I update my personal information in my customer account?
Where can I find my booking number?
Do I have to log in again every time I visit the website/app?
